Let’s Talk Business with Stephanie A. Wynn

Customer Service-Guest Dr. Kelly Henry

Episode Summary

In episode 19, Stephanie interviews newly published author and retired chiropractor, after practicing 20 years, built his two clinics on exceptional customer service. Dr. Kelly explains how customer service is not just a department but ingrained in the culture of your business. Quote by Zig Ziglar “You’ll have everything in your life that you want if you help enough others get what they want.” To purchase his book, “Define and Deliver Exceptional Customer Service” visit his website; www.drkellyhenry.com

Episode Notes

What you will learn in this episode;

1. How customer service can be a game changer for your business.
2. How identifying your target audience plays into customer service.
3. How the client experience impacts your business.

Three  Business Tip Takeaways

1. A smile should be part of the uniform for your employees
2. Your last impression is almost, if not more important, than your first impression
3. Use please, thank you and your welcome as much as possible.

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